Repairs and maintenance

Working together for a better home

Your home should be comfortable, safe, and well-maintained. We need you to report all concerns, damages or repairs that need attention as soon as you discover it. Its is always better too report something too early than too late. Small problems can become big, expensive problems when they are ignored. Our information card below explains everything you need to know about reporting issues, and timeframes. For more information on repairs & maintenance please click the link here

Property and asset inspections

Property inspections will be conducted at least two times throughout the year by your Tenancy Manager. The purpose of these inspections are to ensure the property is maintained properly, to meet insurance obligations and to foster communication and relationship between landlord and tenants.

Asset inspections will be conducted once a year by your Asset Manager. The purpose of this inspection is to assess the structural integrity of the property to allow for long term maintenance planning.

We try to notify you via letter at least 14days ahead of your scheduled inspection and send a reminder text 48hrs prior to arrival.

Reporting a maintenance issue

There are a few ways you can report any maintenance issues, the easiest way would be to send us a message using the link here

You can also phone us free on 0800 439 355 or send a text to your Tenancy Manager Nicole Riley on 022 165 2127

The more details you provide the better we can assist you.

Change request / alterations to your home

Minor changes to the property must be requested to the landlord in writing, and consent needs to be granted before this can occur. For more information see the link here.

Submit the form below to make a change request for your property. You should have a response within 21 Working Days