Nau mai, haere mai: Welcome to your Tenancy Portal
Your home, your voice, our priority
This landing page has been created to make your living experience in a Dwell home as seamless as possible. We want to be able to provide you with relevant and updated information and resources so that you can enjoy a responsive service.
Your feedback shapes our community and informs our decision making. Whether it’s a maintenance request, suggestion for improvement, or simply sharing your experience. Your voice matters to us.
Contact us
Call us between 9:00am - 4:00pm Monday - Friday. We will respond within 24 hours unless it is deemed urgent.
Emails and letters will be acknowledged within 3 working days, with a full response within 10 working days.
Our team
Dwell’s dedicated team are here to support you in your tenancy. Find out more about the Dwell team below:
Tenancy Operations Manager - Gabriela Montane
Tenancy Manager - Nicole Riley
Office Manager - Zoe Tait-Dang
After hours maintenance line for urgent requests
If you have an urgent issue such as a water leak or a power outage, don’t hesitate to call our after hours line for support.
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Voices from our villages
Every community has it’s heartbeat. These are the voices of your neighbours and other residents that have overcome housing instability with Dwell.
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Rent payments
This is where you will find all the information about rent payments including Dwell’s expectations, payment arrangements and how the rent subsidy works.
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Your home, your tenancy, your community
Your home is more than just four walls—it's your sanctuary, your safe space. Learn more about how to have a successful tenancy, make the most of your home and connect with your community.
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Repairs and maintenance
We're committed to ensuring your Dwell home remains safe, warm, and comfortable for you and your whānau. Learn more about maintaining your home and logging a job request.
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Emergency preparedness
Being prepared can make all the difference in protecting yourself, your loved ones, and our community. Learn more about how to prepare for, respond to, and recover from potential emergencies.
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Documents and resources
Here you'll find all the resources you will need throughout your tenancy journey with Dwell, as well as links to social services that can provide support.